Terms & Conditions

Effective date: Mon, 29 June 2026

Welcome to New Tide Online Therapy (“the Clinic”, “I”, “we”, “us” or “our”).

By accessing this website, submitting an enquiry, booking an appointment or using any service offered through this website, you agree to these Terms and Conditions.

1. Website Purpose

This website provides general information about online psychotherapy services, therapists listed with New Tide Online Therapy and related educational resources.

The information on this website is general only. It is not medical, psychological, legal or crisis advice.

Using this website does not create a therapist-client relationship.

2. Online Therapy Services

New Tide Online Therapy connects clients with independent psychotherapists who provide online psychotherapy services.

Each therapist is responsible for their own:

• clinical practice
• bookings
• client communication
• fees and payment arrangements
• consent process
• record keeping
• privacy obligations
• professional insurance
• clinical decisions

New Tide Online Therapy does not manage therapy sessions, provide emergency care or supervise the clinical work of listed therapists unless expressly stated.

3. Therapist Listings

Therapist profiles are provided for information only.

While reasonable care is taken to include accurate information, New Tide Online Therapy does not guarantee that all therapist information is complete, current or suitable for every client.

Clients are encouraged to contact the therapist directly to discuss suitability, availability, fees, consent and any questions before commencing sessions.

4. No Crisis Service

New Tide Online Therapy is not a crisis service.

This website, enquiry forms and therapist listings are not monitored continuously.

If you are in immediate danger or experiencing a mental health emergency, contact:

• 000 in Australia
• Lifeline: 13 11 14
• Beyond Blue: 1300 22 4636
• your nearest hospital emergency department

5. Bookings and Payments

Clients contact therapists directly.

New Tide Online Therapy does not manage therapist bookings, cancellations, invoices, payments or refunds unless clearly stated.

Each therapist will provide their own booking, payment and cancellation terms.

6. Fees

Therapist fees may be displayed on this website or provided directly by the therapist.

Fees are subject to change.

Any fee arrangement is between the client and the individual therapist.

7. Telehealth

Online therapy requires clients to have:

• a private and safe space
• reliable internet connection
• appropriate technology
• a location where they can speak confidentially

Online therapy may not be suitable for every person or every situation.

Therapists may recommend alternative support if online therapy is not clinically appropriate.

8. Professional Standards

Therapists listed on New Tide Online Therapy are expected to work within applicable Australian professional, ethical and legal obligations.

This may include membership or registration with relevant professional bodies such as PACFA, ACA or other appropriate associations.

Clients may ask therapists directly about qualifications, professional memberships, insurance and complaint pathways.

9. Educational Content

Any articles, blog posts, videos, downloadable resources or social media content linked to New Tide Online Therapy are for general education only.

They are not a substitute for individual psychotherapy, medical advice or mental health treatment.

10. Therapeutic Outcomes

Psychotherapy is a personal process and outcomes vary.

New Tide Online Therapy does not guarantee any particular result from engaging with a listed therapist.

11. Testimonials

Where testimonials are used, they must not make misleading claims about clinical outcomes.

Testimonials are for general information and do not guarantee that another person will have the same experience.

12. Third-Party Links

This website may include links to therapist websites, booking platforms, telehealth platforms or external resources.

New Tide Online Therapy is not responsible for third-party websites, platforms, privacy practices or content.

13. Privacy

Personal information submitted through this website will be handled in accordance with the New Tide Online Therapy Privacy Policy.

Clients should also review the privacy policy and consent information of the individual therapist they choose to contact.

14. Intellectual Property

All website content, branding, text, graphics, logos and resources are owned by or licensed to New Tide Online Therapy unless otherwise stated.

Content may not be copied, reproduced or adapted without written permission.

15. Acceptable Use

You agree not to misuse this website, interfere with its security, upload harmful material or use the website for unlawful purposes.

16. Limitation of Liability

To the maximum extent permitted by Australian law, New Tide Online Therapy is not liable for loss arising from:

• reliance on website information
• therapist availability
• therapeutic outcomes
• booking or payment issues between clients and therapists
• third-party websites or platforms
• technical issues affecting website access

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

17. Changes to These Terms

These Terms may be updated from time to time.

The current version will be published on this website.

18. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Contact

New Tide Online Therapy
Email:
Website: https://www.newtideonlinetherapy.com/